My heat or AC stopped. What should I do?
The 30-second answer
Handle safety first, protect the home, write down five useful facts, and keep an urgent repair from becoming a rushed replacement.
01
Start with safety
If you suspect a natural-gas leak, smell a sulfur or rotten-egg odor, hear escaping gas, see fire, or a carbon-monoxide alarm sounds, leave the building and call 911 and the local utility from a safe location. Do not operate switches, appliances, or phones until you are safely away.
Resolv is not an emergency utility or 911 service. The project flow begins only after immediate hazards are handled.
02
Write down five useful facts
You do not need to diagnose the equipment. A short, factual snapshot helps a qualified professional understand the urgency and arrive prepared.
- Which service stopped: heat, cooling, hot water, or more than one.
- Whether the system is completely off, running without changing temperature, leaking, or making a new sound.
- Any thermostat message or equipment error code—photograph it instead of repeatedly resetting the system.
- The approximate age and fuel of the system, if known.
- Any infants, older adults, medical needs, frozen-pipe risk, pets, or extreme indoor temperatures that change the response priority.
03
Do not let urgency rush a replacement
An urgent visit should restore safety and comfort when practical. A replacement decision should still explain the failed part, expected repair life, equipment condition, load and duct assumptions, available alternatives, and the real net cost after verified incentives.
A broken system can make speed matter without making every replacement recommendation correct.